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To report a life-threatening incident or emergency:

Call 000
and ask for Fire

The Department of Fire and Emergency Services will call out DWER for major pollution/hazardous materials incidents.

To report a pollution emergency that is not life-threatening:

Call DER 24 hour
Pollution Watch hotline
1300 784 782

Pollution emergencies include discharges of hazardous materials or incidents which threaten public health or the environment.

Between 8:30am and 5pm weekdays the Pollution Watch hotline is staffed by a DWER officer.
Outside of these hours, you will be directed to an automated message with two options:

  1. Leave a message about a pollution issue. If you select this option, an officer will contact you the following working day.
  2. Speak to an operator. Select this option if you are reporting a pollution emergency requiring immediate response.